Your account

Delete your Ashlonk account

Applies to: Ashlonk for Android and iOS, developer Ashlonk (Baghdad, Iraq)

You can delete your account and everything linked to it at any time. Deletion is permanent and cannot be undone, so read the "what is deleted" section first.

01Delete from inside the app

  • Open Ashlonk and go to Settings → Account → Delete account.
  • Enter your phone number to confirm it is you.
  • Optionally tell us why — this is anonymous and helps us improve.
  • Tap Delete my account.

Your account is deactivated immediately and you are signed out of all devices.

02Delete without access to the app

If you no longer have the phone or cannot open the app, email support@ashlonk.com from any address with the phone number registered to the account. We will send a one-time code to that number to confirm ownership, then delete the account. If the number itself is no longer yours, tell us and we will work through alternative verification.

03What is deleted

  • Your profile: phone number, display name, photo and "about" line.
  • Your account keys, so no further messages can be delivered to it.
  • Your group memberships — you are removed from every group.
  • Undelivered messages waiting on our servers for you.
  • Contact-discovery data derived from your address book.
  • Your account will disappear from other users’ contact lists as "on Ashlonk".

04What is not deleted

  • Messages already delivered to other people’s phones — they live on those devices and were never on our servers.
  • Messages you sent inside groups remain visible to the group, attributed to a "deleted account".
  • Support emails you sent us, kept for up to 24 months.
  • Minimal records we are legally required to keep under Iraqi law, if any.

05Timelines

  • Immediately — account deactivated, sign-out on all devices, removal from groups.
  • Within 30 days — account data erased from active systems.
  • Within 90 days — erased from encrypted backups.

06Deleting data without deleting your account

You can remove parts of your data while keeping the account: clear a chat (Chat → Clear), delete your profile photo or "about" line (Settings → Profile), revoke contacts access (phone settings), or leave any group. Because chats are stored only on your phone, deleting a conversation in the app deletes our only copy of it that was ever within your reach — we never had one.

07Questions

Write to support@ashlonk.com. The full detail is in our Privacy Policy, section 8.